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California

When an employee is injured on the job, proceed with the following:

  1. If is necessary for the employer to fill out the required form 5020 and notify us immediately via Firstreport@benchmarkadministrators.com. Form DWC-1 must be signed by the injured worker and then returned to us but don’t let this delay reporting of the accident. Please also forward any medical reports and notices from the doctor (work/disability slips).
  2. Contact a preferred urgent care facility by telephone prior to sending the injured worker.
  3. Initial medical can be done by a local urgent care or industrial medical clinic. If possible, notify the urgent care that you have an injured worker coming and that Benchmark Administrators is the claims administrator. A list of providers in the Medical Provider Network (MPN) can be found through the link on this page.
  4. If a worker is seriously injured and needs immediate care or is transported by ambulance, the employer should have a co-worker or supervisor go with the injured worker to assist the injured worker with any insurance related information that the medical provider may require.
    • If possible, the injured worker must return to your office or job site after seeing the doctor and give you the doctor’s signed return to work slip or disability slip.
  5. If there is a serious injury, notify Benchmark Administrators immediately by telephone at: 1-800-289-4502.

After the 5020 is filed with us, any additional information received (DWC-1/Medical Bills-Reports etc.) should be sent to:

Benchmark Administrators
430 N. Vineyard Ave., Suite #200
Ontario, CA 91764
Telephone: (909) 843-9155
Toll free (800) 362-5198
Fax (909) 843-9156
 

24-HOUR CLAIM REPORTING HOTLINE: 1-866-337-0891
Customer Service Representatives are on staff 24 hours per day to assist you with reporting a claim. Please have the injured worker’s information available as well as the accident description.